Wrote all product documentation including quick-reference cards, user manuals, online help system, release notes, customer notification emails, and some marketing copy for an online booking engine, Passportal. Reviewed and copy-edited, and prepared user documentation for "Passportal University" interactive training videos. Also wrote documentation for several other web-based travel management products and prepared attractive user manuals in PDF format.

A wide variety of technical and general articles appearing in trade, in-house, and general publications. These include Michigan Contractor, Facility Safety Management, Health Care Review, EyeWorld, The Colorado Lawyer, Parcel, and many more. Topics covered financing, accounting, real estate, finance, medical, and solid waste management issues, among others.

Yates Construction Stops Gambling on Tool Retention

Kaikor Construction — The Case of the Disappearing Diamond

GEM Plumbing & Heating Saves Money, Empowers Employees with Help from ToolWatch System

JE Dunn - NW Gets 16% Boost to Bottom Line with ToolWatch in Six Months

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Nomination for a regional and national award for exemplary management of municipal biosolids. This unique project, which represented a consortium of corporate, municipal, and small business operations, revegetated an extensive mining site using composted waste materials. The project had been submitted for consideration two years earlier but had not received recognition. The updated nomination package, developed in collaboration with a biosolids expert and written in nontechnical language and presented in an attractive document, won the national award in the Special Projects category.

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Updated March 19, 2009